Oceanfreight Operations Supervisor Midlands, UK

A growing logistics business based just outside Staffordshire are looking for an Oceanfreight Operations Supervisor to join their growing team.

Summary

To support the Oceanfreight Operations Manager in overseeing the operational requirements of the business through excellent customer service and attention to detail. Working closely with the operations team, Business Development Managers, and Senior Managers within the Air & Ocean division to ensure the overall process is productive and adds overall value.  Along with general operations this will also involve direct communication with customers and suppliers via email and phone, along with the utilisation of the internal software.

Responsibilities

  • Overall Purpose of this role is to ensure that clients receive excellent customer service and the team comply to Import/Export operational procedures and in-line with company policy
  • Handling full end to end operations for both imports / exports when required, as laid out in the operational job descriptions.
  • Providing holiday cover on both general operations, and management of the department
  • Supervising the Ocean freight import/export operations, supporting the team to ensure that all operators meet the requirements detailed in their job description
  • Dealing with shipping lines, overseas agents, making sure that ultimate customer service is met at all times
  • Completing credit check on accounts in-line with company policy
  • Dealing with Invoicing/Job Costing to customers in a timely and accurate manner and investigating any discrepancies that arise on those invoices
  • Dealing with operational challenges as first point of escalation, as and when they occur
  • Overseeing the passing of our suppliers invoices by operators, ensuring this is completed in a timely and accurate manner.
  • Overseeing financial reports, to ensure accuracy within the department at all times
  • Receiving inbound calls from within the branches client base and either redirect the call to the relevant employee or, if they are away from the office, deal with their call correctly in order to satisfy the customer’s needs
  • Completing KPI and shipment tracking reports for customers
  • Working within the Europa framework at all times
  • Demonstrating a respect towards the office Health and Safety guidelines
  • Any other duty as dictated by your manager, from time-to-time

Requirements

  • At least 4 years Seafreight operational experience within a Forwarding environment are required.  Ideally the candidate will have both import and export operational experience, as well as Supervisory experience
  • Attention to detail with a passion for customer service is critical to this role.
  • Time management skills are essential as are communication (phone and writing) skills, the ability to prioritise and to work under pressure of workload is also a necessity
  • A good head for numbers is required
  • English and maths at GCSE level C or above are essential
  • Excellent communicator and dedication to excellent customer service are required.  A good understanding and familiarity with Microsoft office programmes, particularly EXCEL is a must

To apply for this position click ‘Apply Now’ below or contact Ryan Pruett on 01172482676 or alternatively on email at ryan.pruett@midas-global.com

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