Ocean Export Operator Manchester, UK

Purpose/Objectives of Job:

To handle the day to day operational duties and customer services with the Ocean Import Department. To provide efficient and high-quality service to the Customer and network office / partner.

Responsibilities and Tasks:

· To have sound knowledge of all aspects of Ocean Imports from point of origin to destination

· Air Import knowledge is advantageous

· To know and understand, Customs and Excise procedures and regulations

· To work with the customer to provide the best service available within the time constraints provided

· Provide quotations to customers

· To work within the company KPI’s

· To create a relationship with Customers and Suppliers

· To be commercially aware of the cost of the service and ensure profit margins are met

· Liaise by telephone/email with airlines/shipping lines/customers and other Departments and Suppliers

· To understand billing and costing procedures and answer invoice queries.

· To operate within the company credit policy at all times

· General administration duties

· Other duties that may be deemed the responsibility of the job holder

Desired skills / Experience & Person Specification:

· Educated to a good standard of English & maths

· Proven experience in managing end to end processes within the shipping industry

· Ability to be flexible and a willingness to become involved in all aspects of the Department as and when necessary.

· Computer conversant in basic applications incl MS Office/Word & Excel

· Effective communication skills (verbal & written) with colleagues, clients & suppliers

· Excellent Commercial awareness and ability to troubleshoot and solve problems

· Ability to work under pressure.

· Export experience an advantage but not essential

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