Ocean Export Agent – Cincinnati, OH Ohio, USA

Essential Duties and Responsibilities

• Promote a positive relationship with the client by ensuring excellent, timely, and proactive customer service at all times and in conjunction with other departments and third parties
• Assist customers with freight quotations, routing of cargo, documentation requirements, and communicate to appropriate channels
• Receive, review, and process high-volume and/or complex export transactions for client(s), including booking, documentation, and billing
• Track and review shipping status to ensure timely departure and delivery of shipments, updating customers and vendors on any changes
• Process data through the company’s system and submit shipment information to various government agencies as required
• Audit, pay, and record freight and coordinate with Accounting for payment
• Maintain customer profiles for assigned accounts and work with sales on any accounts requiring attention

Qualifications

• Minimum 2-5 years of relevant work experience in the freight forwarding industry or logistics field
• Customer service experience preferred
• A high level of energy and a can-do positive attitude
• Strong proficiency in Microsoft Office, particularly Excel, Word, and Outlook
• Excellent verbal and written communication skills

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